Senior managers experience the reality of handling customer calls
Graduates practise key communication skills
Customer conversations - sharing best practice
Align leadership behaviours with company vision
Focusing on performance management with a borough council
Practical tips to manage meetings effectively
Choosing language to create impact
Embedding a consistent coaching approach using corporate video
Equipping staff with the necessary skills to handle challenging interactions with confidence
Finding creative solutions to help leadership ‘think in the moment’
Improving behavioural skills to fast-track trainees
Supporting the University of Strathclyde to develop work ready graduates
Engaging employees in the importance of Health and Safety compliance
Embedding company values at a key event
Partnering third party training providers
Performance manage with confidence
Embedding a consistent coaching approach nationwide
Using the power of forum theatre to engage with the need to change
Developing skills and techniques to performance manage with confidence
Facilitating an effective graduate induction into the global workplace
A reliable partner who understands our clients’ business objectives
Providing consistent roleplay support for high volume assessments
Embedding a strengths based approach in customer facing teams
Making sure customer service keeps pace with a changing customer base
Improving the communication skills of the customer facing team
Delivering upsetting news takes empathy, understanding and practice
