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Customer Service

Customer Service

Creating outstanding customer service

People working at forefront of your business are there to engage positively with your customers and build productive, lasting relationships; creating an experience where customers want to come back. Explore how LIVE Learning techniques, such as realplay, roleplay and forum theatre can improve your team’s customer service skills and enable your business how to shine in the market place by empowering your customer- facing teams with effective communication strategies.

First impressions

Over the phone or face-to-face, the first impression lays the foundation to a future relationship. When you get it right you’re already a step closer to gaining the trust of your next customer; get it wrong and you may not get another opportunity.

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Customer service excellence

Every customer has a service expectation formed from their previous interactions; the key to gaining a successful competitive advantage is to ensure you can exceed those expectations and put a smile on every customer’s face.

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Challenging interactions

Finding the right approach to handle a difficult conversation perhaps with an angry customer or a customer complaint, can be a major hurdle in itself. Messages can become confused, and before you know it, the problem you were trying to ease has escalated out of proportion. Our solution gives you a chance to practise, make your mistakes in private and ensure you start off on the right foot.

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Leading customer service teams

Leading a successful support team, means setting the right tone for delivering service excellence; not only do you need to encourage and empower, you also need to inspire others to go that extra mile to maintain standards. By really understanding the behaviours which influence each team member’s actions, you can start to create that bond, that makes your team more than the sum of its parts.

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Your blended learning partner

If you’re designing your learning solutions in-house and would like to bring your training to life, talk to us about LIVE blended learning options.

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Want to learn more? Please don’t hesitate to get in touch…

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