This is a modular training course designed to introduce and build on core communication skills. In the morning, participants focus on the principles of communication, looking at the communications styles of both themselves and the customers they will regularly interact with. They are also introduced to influencing techniques which can be successfully utilised to improve outcomes.
The afternoon sessions offer options to address the specific learning needs of different functions within the service provision, such as face to face interaction for maintenance teams, call management, meeting management and handling difficult conversations.
This Sector Specific Course will benefit anyone working in for a Housing Association in a customer facing role, whether on home visits, over the phone, or running residents meetings.
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