Handling complaints or dealing with potentially difficult situations can easily send people out of their natural comfort zone. With an overarching desire to nip a potential problem in the bud, this training introduces the need to recognise and flex to the behaviours of others to reach mutually beneficial outcomes.
With a thorough understanding of individual behaviours, participants learn the necessary skills of how to manage crucial conversations at work towards better outcomes.
Find out moreIf you’re designing your learning solutions in-house and would like to bring your training to life, talk to us about LIVE blended learning options.
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