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Challenging interactions

Challenging interactions

Learn to adopt the right approach to challenging conversations

Handling complaints or dealing with potentially difficult situations can easily send people out of their natural comfort zone. With an overarching desire to nip a potential problem in the bud, this training introduces the need to recognise and flex to the behaviours of others to reach mutually beneficial outcomes.

Handling difficult conversations

With a thorough understanding of individual behaviours, participants learn the necessary skills of how to manage crucial conversations at work towards better outcomes.

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Your blended learning partner

If you’re designing your learning solutions in-house and would like to bring your training to life, talk to us about LIVE blended learning options.

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