A particular requirement was to ensure that managers had the skills to ‘nip potential issues in the bud’ and handle any potential problems appropriately but with a level of assertiveness and in a timely manner, rather than escalate to senior management teams.
With significant time pressures on staff they also wanted to approach the training from a different angle; by creating a learning environment which removed individuals and teams from their normal comfort zone, they hoped to not only demonstrate the need to hone these skills but also embed the learning and challenge the status quo.
Working closely with the leadership team, RoleplayUK designed bespoke training sessions, using realistic forum scenes to highlight the need for change. Particpants worked with the forum director and skills coaches to effectively bring the scenes to more acceptable outcomes.
By directing change themselves, participants became very involved in the problems and personally took ownership of transferring the learning to their workplace.