Students needed to be better prepared to communicate effectively with both patients and other stakeholders in the pharmacy work place. Course leaders identified that a lack of interpersonal skills was potentially inhibiting performance at interview and getting the best possible outcomes from patient consultations.
Working with the MPharm course developers, RoleplayUK designed specific modules to enhance the course content to equip their students with relevant interpersonal skills. The modules focused on building communication skills year on year, progressing with the student as their knowledge and capability increased. Undergraduates learned about individual communication styles, how to plan for interview and the need to adapt and adjust throughout a conversation.
With the opportunity to practise ‘real’ interactions with patients in simulated ‘over the counter’ consultations, students could explore questioning styles, active listening techniques and appreciate when and how they should request advice from a supervisor. Mock interviews also helped students to prepare their individual story and engage potential employers in their ability.