This organisation identified the need to equip both leaders and managers with a relevant skill set to approach challenging conversations with confidence. Skills that could improve their ability to direct one-to-one appraisals and provide direct feedback to colleagues.
They also wanted to ensure that the whole organisation shared the company’s vision of what good leadership looks like, and recognised the need for flexibility in their leadership style, to successfully influence interactions.
Using information gathered from participants’ personal pre-course questionnaires, RoleplayUK designed two bespoke training programmes to specifically address the challenges facing Directors and Senior Managers within the organisation.
The training focussed on individual behavioural and communication styles, and explored effective tools and solutions for leading change, incorporating assertiveness, delegation, and influencing up and down.
Participants had the opportunity to plan for and practise a difficult conversation, testing out the theory and experiencing first-hand the impact of their conversation with a one-to-one skills coach.