Senior management identified that the Social Care team was in danger of evolving into a crisis-led approach when dealing with families and other service users. As such, they were very keen to change the overall mind set and make sure that everyone had a better understanding of how to work more closely with service users (the customers) and shape practical changes to make a strengths based approach work and be more responsive to people’s needs.
RoleplayUK worked with Cambridgeshire County Council to develop specific user scenarios and scripts to reflect credible work place scenarios. These were presented to participants using effective forum theatre techniques, and further developed one-to-one with skills Coaches. Participants had the opportunity to play themselves and personally react to the scenarios, receiving immediate constructive feedback on the likely impact of their approach.