Historically new Management Consultants were enrolled on a two year training programme to be fully operational in their role, at considerable expense to the department and tax-payer. It was felt that recruits generally lacked the necessary communication skills and confidence to build effective relationships, which was reflected in their ability to positively influence both internal and external clients.
By enhancing Consultants’ behavioural skill level to match their technical capability, the department provided this ministry with the opportunity for Consultants to be operationally independent within a year. Working in partnership with RoleplayUK the Department developed a challenging competency based model to complement the existing CPD programme. The training included realistic and robust simulated work environments to provide an effective platform for participants to practise essential hard and soft skills, receiving constructive feedback to personally develop in their roles.