This course provides undergraduates with a set of tools and techniques to support them on their journey to becoming an effective pharmacist. It has the flexibility to accommodate a range of individual learning needs, and ensures a progressive challenge as students move through the course.
The drama led approach uses meaningful, reality based environments and situations to join up core elements of the curriculum, effectively applying their technical learning, using practical interactive skills.
The course has three principle modules supporting students across the final three years of their qualification.
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Style 
Learning time 
Method 
Coaching Facilitated learning on communication theory is supported by observing and interacting with a series of scenarios presented through drama led interactions. These are designed to reflect their current knowledge of pharmacy and basic communication skills. Through unpacking the different scenarios they will explore how their own communication styles and behaviours maybe altered or enhanced to achieve better outcomes.
Working with skills coaches they will immediately put the skills they have observed and commented on into practice in over-the-counter conversations and consultative pharmacy conversations.
Level one introduces individual communications styles and the art of flexing to that of others, it covers how to approach and manage patient conversations and develops the practical skills to conduct over the counter consultations, and building confidence in handling patients.
Level two builds on the level one learning by developing communication techniques to promote responsive questioning, active listening and assertive communication. Participants explore how to handle more challenging patient conversations and actively practise moving from professional expert to listening pharmacist.
Level three is designed to keep pace with the technical knowledge of student in their final year, enabling them to practise medium level diagnosis interviews, compliance with treatment instructions and asking more probing questions. Participants also prepare for their journey into the job market with interview skills practice.
By the end of the workshop participants have increased confidence in their own communication capability in dealing with consultative patient conversations. They will be able to apply their curriculum theory in a practical patient facing scenario and have developed skills for carrying out comprehensive over-the-counter conversations. Students will have also had the opportunity to prepare and practise their interview responses, building on feedback received to improve their personal impact.
