Teams dealing with customers, day in day out, are the show case of every business; morale needs to high, standards impeccable and service outstanding
This workshop is designed to help individuals increase their effectiveness in their leadership roles by enhancing their skill set to motivate and inspire their colleagues. It will help participants to maximise the resources within their teams, improving collaborative and project performance.
Participants work with a fictional company going through a restructuring process, observing its leaders in action and gaining an insight into their thinking and the implications of their actions.
The course develops the skills required for confident leadership focussing on leadership and communication styles and how to identify levels of competency within teams to establish appropriate levels of support.
It will benefit new or experienced managers looking to improve their effectiveness in leadership roles.
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Learning time 
Style 
Method The course identifies and recognises ideal leadership behaviours, engaging the participants with the need for inspiring leadership by meeting and observing the leaders from a fictional organisation. Each leader has their individual approach to leading their team through the restructure and participants experience first-hand the resulting impact.
Participants then have the opportunity to explore leadership techniques, using interactive exercises to identify communication styles and appreciate how to flex their own style appropriately. They also explore what behaviours required for inspirational leadership look and feel like using forum theatre techniques.
The final session is dedicated to embedding the learning by defining their own leadership offer and practising to flex to the needs of others. In simulated work place scenarios they will personally meet fictional stakeholders to practise inspiring leadership behaviours, whilst adapting their communication style appropriately to the individual.
By the end of the workshop participants will be more confident in their ability to lead and initiate new ideas and solutions. They will have a more positive influence in all their interactions with colleagues, helping to maximise the skills of valued personnel across the organisation. As a result they will be better prepared to support the organisation’s visions and values.
